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Old 4th September 2018, 06:40 PM   #71
arthwollipot
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Originally Posted by theprestige View Post
He may assume that because his IT guys don't express their frustration to him, that they must not feel that frustration.
IT guys who don't express their frustration to the customers are simply doing their job properly.

Yeah, we all get frustrated. And we answer calls with a smile in our voice and a "have a great day". Because that's what you do.

We've got one guy in our Tier 2 who always seems to be complaining, and he always sounds like it. I feel sorry for the customers who are forced to interact with him. It can't be a particularly pleasant experience.
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