Originally Posted by theprestige
IT guys who don't express their frustration to the customers are simply doing their job properly.
Yeah, we all get frustrated. And we answer calls with a smile in our voice and a "have a great day". Because that's what you do.
We've got one guy in our Tier 2 who always seems to be complaining, and he always sounds like it. I feel sorry for the customers who are forced to interact with him. It can't be a particularly pleasant experience.