Originally Posted by zooterkin
I didn't get so much Rubber Duck where someone was reasoning it out when I was on helpdesk as our theory that computers were cats and sensed fear and doubt. The helpdesk personnel were mainly there to subdue the computers.
Computers can tell when you know what's going on and they behave. When an expert is watching, they can't get away with mischief as often.
I think 75% of my helpdesk was similar to this:
"I can't print"
"Show me what you're doing"
"I open the chooser and select the printer here. Then I click print here. Then I change the feed type to 'duplex' and hit Print."
"That looks okay..."
"Hey! It's printing this time. But that's what I've done the other 3 times!"