Originally Posted by catsmate
It always sucks when someone calls in angry about policies you had no input in creating and no authority to change and no standing to even discuss changes with the decision-makers, and you end up having to kiss their ass because they're taking their frustrations out on you and you'll lose your job if you don't succeed in turning your powerlessness into their appeasement.
I'm sure that poor customer service rep and her supervisor really appreciated* you cleverly debating them into silence over a policy question well above their pay grade and outside their department. I'm sure she also really appreciated* being referred to as a "drone".
The Apple TV thing sounds extremely frustrating. But you're allowing your frustration to cause you to act like a dick. Don't act like a dick.