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Old 24th October 2018, 06:29 PM   #270
arthwollipot
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Originally Posted by Norman Alexander View Post
Did you send her an email telling her you had closed the ticket? We sometimes get people responding to that with Reply All saying "Thank you.". But that triggers a "DO NOT REPLY" to the user from the call-logging system...which they duly send to us as a new job ticket asking why they got that email. And so it goes...
Yes, our system automatically emails them when a ticket is closed, unless we select the "stop notification" checkbox when we close the ticket. If they reply to that, it re-opens the original ticket and we have to close it again, selecting the checkbox, with the comment "NFAR" (no further action required).
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