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Old 25th January 2022, 12:24 PM   #641
alfaniner
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Originally Posted by Dr. Keith View Post
To be fair, it should be named “20210101-20211231 Data”.
Originally Posted by Wudang View Post
Collation matters.
My first thought also. Obviously some coders here...
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Old 25th January 2022, 12:39 PM   #642
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Originally Posted by Dr. Keith View Post
To be fair, it should be named “20210101-20211231 Data”.
Not in this case. Everything's on a monthly cycle, so keeping the month first makes it easier to read when all the files are grouped together. Picking out the last four digits of a number is much harder than reading the first four.
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Old 25th January 2022, 12:51 PM   #643
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Originally Posted by TragicMonkey View Post
Not in this case. Everything's on a monthly cycle, so keeping the month first makes it easier to read when all the files are grouped together. Picking out the last four digits of a number is much harder than reading the first four.
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Old 28th January 2022, 02:10 PM   #644
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"Yeah, so the changes we asked you for last week, that you spent two days making this week...we asked for the wrong thing. So could you change everything back, then make these other, different changes? Oh, and it's urgent."

On a Friday afternoon? Sure, I'll get right on that. I shall rush it with glacier swiftness.
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Old 28th January 2022, 04:44 PM   #645
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Originally Posted by TragicMonkey View Post
"Yeah, so the changes we asked you for last week, that you spent two days making this week...we asked for the wrong thing. So could you change everything back, then make these other, different changes? Oh, and it's urgent."

On a Friday afternoon? Sure, I'll get right on that. I shall rush it with glacier swiftness.
Yep, the "Just Before You Go" requests on a Friday afternoon are nasty. I've outlined my response previously: I'll stay and work on it only provided the requester stays with me to test it on completion of my work. If I'm losing home time, so are they...
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Old 28th January 2022, 06:13 PM   #646
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We have a company-wide escalation term for "stuff is *broken*". All the way from the entire site is down to just some internal stuff that would make engineers unhappy.

If you want something to happen after 4pm on a Friday, you need to open one of these up. Otherwise, we know the risk of breaking something and having the folks who know enough to fix it not be available are too great. Come back on Monday and we'll try it.

Or tell us formally that stuff is broken (and fill out the forms afterward that ask why it got to this point in the first place and be prepared to talk about it next week in the manager review meeting) and we'll do it now.
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Old 28th January 2022, 06:27 PM   #647
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Originally Posted by Norman Alexander View Post
Yep, the "Just Before You Go" requests on a Friday afternoon are nasty. I've outlined my response previously: I'll stay and work on it only provided the requester stays with me to test it on completion of my work. If I'm losing home time, so are they...
Oh, that's not necessary in this case; I have plenty of time to get onto it next week. Or I would, if there weren't going to be a sudden emergency that will take priority. It's amazing how often those crop up when I'm running low on damns to give.
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Old 31st January 2022, 12:20 AM   #648
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I may have said this before, but here on the Service Desk we have an obligation to resolve 80% of incidents within 3 business days. If you log a job with us and then immediately go off on holiday for two weeks, we're going to try unsuccessfully calling you twice, then your incident will be closed.

It's even more satisfying for me personally if you mark that it is URGENT!!!
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Old 31st January 2022, 07:12 AM   #649
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"We need to have a meeting to discuss a new and very important metric we need that measures [highly complex thing]!"

...You mean [highly complex thing] like the one I've been doing and sending to you every month for the last 18 months?
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Old 2nd February 2022, 05:29 PM   #650
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Originally Posted by TragicMonkey View Post
"We need to have a meeting to discuss a new and very important metric we need that measures [highly complex thing]!"

...You mean [highly complex thing] like the one I've been doing and sending to you every month for the last 18 months?
It's still not telling them what they want to hear.
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Old 2nd February 2022, 11:42 PM   #651
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"Thanks for your help" she said to the agent who spent almost the entire phone call listening in silence while she resolved the problem herself.
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Old 3rd February 2022, 03:06 AM   #652
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Originally Posted by arthwollipot View Post
"Thanks for your help" she said to the agent who spent almost the entire phone call listening in silence while she resolved the problem herself.
Don't knock it. Having somebody to talk to (at) often helps the thought processes find the answer.
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Old 3rd February 2022, 04:11 AM   #653
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Originally Posted by jeremyp View Post
Don't knock it. Having somebody to talk to (at) often helps the thought processes find the answer.
Yeah I've found that to be the case.
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Old 3rd February 2022, 06:49 AM   #654
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There's an official term for that! https://en.wikipedia.org/wiki/Rubber_duck_debugging
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Old 3rd February 2022, 09:24 AM   #655
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Originally Posted by lauwersw View Post
There's an official term for that! https://en.wikipedia.org/wiki/Rubber_duck_debugging
I can remember my tutor at Poly saying that he could be replaced by a cardboard cutout for most debugging; that would have been 1978 or '79.
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Old 3rd February 2022, 11:33 AM   #656
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Originally Posted by zooterkin View Post
I can remember my tutor at Poly saying that he could be replaced by a cardboard cutout for most debugging; that would have been 1978 or '79.
I didn't get so much Rubber Duck where someone was reasoning it out when I was on helpdesk as our theory that computers were cats and sensed fear and doubt. The helpdesk personnel were mainly there to subdue the computers.

Computers can tell when you know what's going on and they behave. When an expert is watching, they can't get away with mischief as often.

I think 75% of my helpdesk was similar to this:

"I can't print"
"Show me what you're doing"
"I open the chooser and select the printer here. Then I click print here. Then I change the feed type to 'duplex' and hit Print."
"That looks okay..."
"Hey! It's printing this time. But that's what I've done the other 3 times!"
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Old 3rd February 2022, 11:55 AM   #657
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I tell users these are the best problems and not to be embarrassed. Case closed.
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Old 3rd February 2022, 11:59 AM   #658
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Heisenbugs. Their behaviour changes when observed.
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Old 3rd February 2022, 12:33 PM   #659
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Originally Posted by Wudang View Post
Heisenbugs. Their behaviour changes when observed.
Not sure why, but we only used that term for code issues. Start up the debugger and the heisenbug waveform collapses into proper output.

User activity seemed different somehow. We also used the term "Consultant Hands" for when a system would only work if the consultant/expert was the one "driving".

"Why did it work when you did it?"
"Consultant Hands" (make "jazz-hands" motion)
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Old 3rd February 2022, 05:51 PM   #660
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Originally Posted by lauwersw View Post
There's an official term for that! https://en.wikipedia.org/wiki/Rubber_duck_debugging
It's cool that there's a term for it, but that's not what she was doing. She was literally just following the instructions that we had already given her.
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Old 3rd February 2022, 06:04 PM   #661
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Originally Posted by BowlOfRed View Post
I didn't get so much Rubber Duck where someone was reasoning it out when I was on helpdesk as our theory that computers were cats and sensed fear and doubt. The helpdesk personnel were mainly there to subdue the computers.

Computers can tell when you know what's going on and they behave. When an expert is watching, they can't get away with mischief as often.

I think 75% of my helpdesk was similar to this:

"I can't print"
"Show me what you're doing"
"I open the chooser and select the printer here. Then I click print here. Then I change the feed type to 'duplex' and hit Print."
"That looks okay..."
"Hey! It's printing this time. But that's what I've done the other 3 times!"
There's a related phenomenon, where they claim they routinely perform a completely impossible function, and just want you to make it work again.
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Old 3rd February 2022, 06:08 PM   #662
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Originally Posted by gnome View Post
There's a related phenomenon, where they claim they routinely perform a completely impossible function, and just want you to make it work again.
Oh god yes. I had someone once get very angry because, apparently, he had been remotely accessing the departmental network for 5 years without a MFA token and now he was suddenly required to have one. I've been working here for close to 5 years now, and in all that time, no-one has been able to use RAS without a token.
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Old 3rd February 2022, 06:11 PM   #663
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My bane for today--an end user for reporting that wants to use "Region" to define something organizational (eg. "The West Team, the East Team") instead of geographic. I'd just say "whatever" and do as she likes, but outside of her domain the other entries on the report need to use actual location-based classification. It's no use asking her to use a different field for different kinds of information, Noooo she wants to make it so that when it's one of her entries it uses one standard, and when it's not another standard is used, with yet another standard needed for scenarios that don't fit neatly now that there are two schemes.

She's going to prevail because she's basically in charge of setting the report requirements, but the conversations around it are exhausting. Not the first time she's overcomplicated a field by insisting that it change definitions based on what data is being looked at.
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Old 3rd February 2022, 06:14 PM   #664
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Fortunately, the charging one has been solved now that we've all standardized on mini-USB. Or is it micro-USB? ****.
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Old 3rd February 2022, 06:21 PM   #665
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Originally Posted by gnome View Post
My bane for today--an end user for reporting that wants to use "Region" to define something organizational (eg. "The West Team, the East Team") instead of geographic. I'd just say "whatever" and do as she likes, but outside of her domain the other entries on the report need to use actual location-based classification. It's no use asking her to use a different field for different kinds of information, Noooo she wants to make it so that when it's one of her entries it uses one standard, and when it's not another standard is used, with yet another standard needed for scenarios that don't fit neatly now that there are two schemes.

She's going to prevail because she's basically in charge of setting the report requirements, but the conversations around it are exhausting. Not the first time she's overcomplicated a field by insisting that it change definitions based on what data is being looked at.
Heh. "Region" seems to be a management thing everywhere. I've had requests for reports from three different operational areas, each one wanting "region", and each one defining those regions differently. There is no "region" field in the database, only individual locations. Each of these three areas groups the locations together differently for their own purposes! It's madness.
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Old 3rd February 2022, 07:24 PM   #666
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Originally Posted by jeremyp View Post
Don't knock it. Having somebody to talk to (at) often helps the thought processes find the answer.
Dear god, yes!

My partner and I did that all the time. He would come into my office, sit on the edge of my desk and start describing a problem he was working on. Sometimes he'd get far enough along for me to ask a question, sometimes not. At some point he'd suddenly describe the answer and go back to his office.

Two hours later I was sitting on the edge of his desk, etc., etc..
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Old 8th February 2022, 11:00 AM   #667
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Again I will present a ticket, as I have received it, with nothing added, nothing removed.

"We tripped the breaker from having our floor heaters on and it shut down the printer, now it has been rebooting for over 5 minutes and it says do not unplug"
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Old 8th February 2022, 11:01 AM   #668
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Originally Posted by arthwollipot View Post
Fortunately, the charging one has been solved now that we've all standardized on mini-USB. Or is it micro-USB? ****.
USB C seems to be the one more and more (I won't say "all" and I'm hesitant to say "most" but more and more) devices are defaulting to, at least here in the US.
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Old 8th February 2022, 02:13 PM   #669
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Dear User: percentages are different from other numbers. You can't just take two percentages and math them to each other and produce a meaningful result.
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Old 8th February 2022, 03:17 PM   #670
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Originally Posted by TragicMonkey View Post
Dear User: percentages are different from other numbers. You can't just take two percentages and math them to each other and produce a meaningful result.
What's this "meaningful" you're referring to? I just want the numbers!
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Old 8th February 2022, 03:21 PM   #671
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Originally Posted by Blue Mountain View Post
What's this "meaningful" you're referring to? I just want the numbers!
Numbers have meanings now? Why do you geeks have to keep making stuff more complicated.?
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Old 8th February 2022, 03:27 PM   #672
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Technically, you can, under certain conditions.

E.g. Only 30% of Republicans support Trumpy, and of those, 99% are either morans or certified.
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Old 8th February 2022, 04:48 PM   #673
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Originally Posted by JoeMorgue View Post
Again I will present a ticket, as I have received it, with nothing added, nothing removed.

"We tripped the breaker from having our floor heaters on and it shut down the printer, now it has been rebooting for over 5 minutes and it says do not unplug"
Floor heaters are the work of the devil.

One office I worked in, in one pod they had a floor heater pointing at the ceiling. I managed to control myself and not call them imbeciles.
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Old 8th February 2022, 04:51 PM   #674
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Originally Posted by arthwollipot View Post
https://imgs.xkcd.com/comics/standards.png



Fortunately, the charging one has been solved now that we've all standardized on mini-USB. Or is it micro-USB? ****.
This one is good. Micro USB was too fragile. USB C doesn't have a "right way up". Also, the Commie EU forced Apple to join in with the USB C cable standard.

The micro, mini and usb A connectors will be dropped over time. Micro USB couldn't replace USB A because it didn't have the current capacity.
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Old 8th February 2022, 06:20 PM   #675
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Originally Posted by a_unique_person View Post
This one is good. Micro USB was too fragile. USB C doesn't have a "right way up". Also, the Commie EU forced Apple to join in with the USB C cable standard.

The micro, mini and usb A connectors will be dropped over time. Micro USB couldn't replace USB A because it didn't have the current capacity.
Mini-USB was HUGE (i.e. 3x7mm) and good for thousands of connections.
Micro-USB was smaller (about half as thick) and good for more thousands.

But USB-C is thinner yet, reversible, and good for even more connections. Except on my phone, which will talk through its USB-C port only when it damn well feels like it.
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Old 8th February 2022, 07:18 PM   #676
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The only drawback is it gets dust in there. Use a toothpick to clean it out
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Old 8th February 2022, 10:36 PM   #677
Dr. Keith
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Originally Posted by JimOfAllTrades View Post
Dear god, yes!

My partner and I did that all the time. He would come into my office, sit on the edge of my desk and start describing a problem he was working on. Sometimes he'd get far enough along for me to ask a question, sometimes not. At some point he'd suddenly describe the answer and go back to his office.

Two hours later I was sitting on the edge of his desk, etc., etc..
The WFH version of this is to write an email to your boss/partner/subject matter expert describing the problem and asking what the next steps are. Half the time I delete those emails.
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Old 9th February 2022, 12:29 AM   #678
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Originally Posted by Dr. Keith View Post
The WFH version of this is to write an email to your boss/partner/subject matter expert describing the problem and asking what the next steps are. Half the time I delete those emails.
I have a little Groot head my wife gave me for that. It has the added advantage of having a bowl like space on top for odds and ends.
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Old 9th February 2022, 02:17 AM   #679
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Originally Posted by Wudang View Post
I have a little Groot head my wife gave me for that. It has the added advantage of having a bowl like space on top for odds and ends.
I generally use the cat.
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As human right is always something given, it always in reality reduces to the right which men give, "concede," to each other. If the right to existence is conceded to new-born children, then they have the right; if it is not conceded to them, as was the case among the Spartans and ancient Romans, then they do not have it. For only society can give or concede it to them; they themselves cannot take it, or give it to themselves.
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Old 9th February 2022, 02:18 AM   #680
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Originally Posted by a_unique_person View Post
This one is good. Micro USB was too fragile. USB C doesn't have a "right way up". Also, the Commie EU forced Apple to join in with the USB C cable standard.

The micro, mini and usb A connectors will be dropped over time. Micro USB couldn't replace USB A because it didn't have the current capacity.
Save the mini-A connection!!!
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As human right is always something given, it always in reality reduces to the right which men give, "concede," to each other. If the right to existence is conceded to new-born children, then they have the right; if it is not conceded to them, as was the case among the Spartans and ancient Romans, then they do not have it. For only society can give or concede it to them; they themselves cannot take it, or give it to themselves.
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