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Old 22nd May 2018, 09:16 AM   #1
Apathia
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Windows Update Disaster

I've heard the stories. it just never happened to me, till today.

Windows Update. I selected Update and Shut Down. When I turned on my PC this morning it did the usual updating and getting your PC ready stuff.
However it through up a blue screen that asked me my keyboard type. OK.I selected U.S. Stuff stated happening, but then it came another blue screen giving me the option to continue with "Windows Rollback" or restoring to the previous update. "Rollback" simply got me back to the same selections. So I chose previous Windows 10 5. it was never able to complete the process with that. It was unable to load the desktop or the windows file system.

It's old 4 years, and I don't have back up disks or whatever. Fortunately I have my newer laptop.

I suppose It could be repaired, but I don't want to spend the bucks on it.

It was a Lenovo btw.
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Old 22nd May 2018, 09:31 AM   #2
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I got through a couple of horrid windows updates by repeated cycles of power on, try to recover, walk away, come back, restart. Sometimes the recovery is incremental.
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Old 22nd May 2018, 09:41 AM   #3
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You can try going through the system restore back as far as you can. If it's a Lenovo it probably has built in recovery in it. You'd have to look up the model number but most of them have a factory reset built into them. I think Lenovo's is called "OneKey" or something.
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Old 22nd May 2018, 10:24 AM   #4
Apathia
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Originally Posted by plague311 View Post
You can try going through the system restore back as far as you can. If it's a Lenovo it probably has built in recovery in it. You'd have to look up the model number but most of them have a factory reset built into them. I think Lenovo's is called "OneKey" or something.
I found I had no system restore points at all. It used to be that one's were made automatically when updates.

I'll look into the factory reset possibility.

Oops! Don't have a desktop and operable start menu.
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Last edited by Apathia; 22nd May 2018 at 10:31 AM.
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Old 22nd May 2018, 11:00 AM   #5
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Okay with Lenovo when you power it on you can hold down F8 (usually) and get a boot menu with restore options. Problem is this usually wipes your hard drive. You could try to find someone with a windows boot disk (if they exist) or use a Linux image from CD or USB stick to recover your files first.
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Old 22nd May 2018, 11:04 AM   #6
varwoche
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Originally Posted by Apathia View Post
I've heard the stories. it just never happened to me, till today.

Windows Update. I selected Update and Shut Down. When I turned on my PC this morning it did the usual updating and getting your PC ready stuff.
However it through up a blue screen that asked me my keyboard type. OK.I selected U.S. Stuff stated happening, but then it came another blue screen giving me the option to continue with "Windows Rollback" or restoring to the previous update. "Rollback" simply got me back to the same selections. So I chose previous Windows 10 5. it was never able to complete the process with that. It was unable to load the desktop or the windows file system.

It's old 4 years, and I don't have back up disks or whatever. Fortunately I have my newer laptop.

I suppose It could be repaired, but I don't want to spend the bucks on it.

It was a Lenovo btw.
Same thing happened to me this morning. It wouldn't roll back the bad install. I'm in the midst of a fresh install from usb drive.

At one point before installation puked, it said "we're taking care of everything".
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Old 22nd May 2018, 11:12 AM   #7
Dancing David
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Originally Posted by Apathia View Post
I've heard the stories. it just never happened to me, till today.

Windows Update. I selected Update and Shut Down. When I turned on my PC this morning it did the usual updating and getting your PC ready stuff.
However it through up a blue screen that asked me my keyboard type. OK.I selected U.S. Stuff stated happening, but then it came another blue screen giving me the option to continue with "Windows Rollback" or restoring to the previous update. "Rollback" simply got me back to the same selections. So I chose previous Windows 10 5. it was never able to complete the process with that. It was unable to load the desktop or the windows file system.

It's old 4 years, and I don't have back up disks or whatever. Fortunately I have my newer laptop.

I suppose It could be repaired, but I don't want to spend the bucks on it.

It was a Lenovo btw.
Originally Posted by varwoche View Post
Same thing happened to me this morning. It wouldn't roll back the bad install. I'm in the midst of a fresh install from usb drive.

At one point before installation puked, it said "we're taking care of everything".

Double ouch!
That really is awful, I have taken my home machine through multiple updates and so many work machines.
However while Windows 10 is very stable it does have some bizarre flubs.

In looking through web links, Microsoft is very unhelpful.

I am sorry to read this
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Old 22nd May 2018, 11:55 AM   #8
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Looks like you're not the only one

https://www.theregister.co.uk/2018/0...te_woes_redux/
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Old 22nd May 2018, 12:08 PM   #9
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A different Win10 woe here? 20 mins ago this desktop announced it "really needed" to install some updates. I went for "choose a time", being happy to leave it on overnight. Every time I chose was ignored and it kept defaulting back to 10:45 pm or whatever. Eventually all the options greyed-out. Now it's telling me it can't do certain things because I'm logged in, and it's only 10:10 pm here.

MS ... we know you are the Lords of the Universe, but do you have to keep crapping on our heads to prove it?
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Old 22nd May 2018, 12:15 PM   #10
varwoche
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Originally Posted by Apathia View Post
I've heard the stories. it just never happened to me, till today.

Windows Update. I selected Update and Shut Down. When I turned on my PC this morning it did the usual updating and getting your PC ready stuff.
However it through up a blue screen that asked me my keyboard type. OK.I selected U.S. Stuff stated happening, but then it came another blue screen giving me the option to continue with "Windows Rollback" or restoring to the previous update. "Rollback" simply got me back to the same selections. So I chose previous Windows 10 5. it was never able to complete the process with that. It was unable to load the desktop or the windows file system.

It's old 4 years, and I don't have back up disks or whatever. Fortunately I have my newer laptop.

I suppose It could be repaired, but I don't want to spend the bucks on it.

It was a Lenovo btw.
It's unlikely that your computer needs to be repaired, other than a software fix. You can do a new install of windows, assuming you have access to another computer where you can download it to a USB drive. Here's a link.
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Old 22nd May 2018, 12:36 PM   #11
Apathia
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Originally Posted by Mongrel View Post
Looks like you're not the only one

https://www.theregister.co.uk/2018/0...te_woes_redux/
Yep! That's it. But it doesn't have anything to do with Avast. I don't have that installed on that PC.
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Old 22nd May 2018, 12:46 PM   #12
Apathia
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Originally Posted by varwoche View Post
It's unlikely that your computer needs to be repaired, other than a software fix. You can do a new install of windows, assuming you have access to another computer where you can download it to a USB drive. Here's a link.
Thanks. Reading the comments about the how two video for the download, I see that kind of rabbit hole I detest where the solution doesn't work and the work arounds don't work.

It does look like a reinstall of Windows Ten is the salvation for this PC
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Old 22nd May 2018, 12:49 PM   #13
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Originally Posted by varwoche View Post
it said "we're taking care of everything".
Thanks Microsoft!

And thank my self for having a working back up comp.
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Last edited by Apathia; 22nd May 2018 at 01:04 PM.
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Old 22nd May 2018, 01:33 PM   #14
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That's scary. I'm still Win 7 and I can't bring myself to install Win 10 on anything. I was going to try it on a test machine but after reading and remembering the update problems - bleh!

And I remember similar issues with iPhones and Apple, so this isn't just a MS thing. Half the time I update my phones OS it fails. I stopped updating it years ago - same old phone.
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Old 23rd May 2018, 05:01 AM   #15
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Originally Posted by mgidm86 View Post
That's scary. I'm still Win 7 and I can't bring myself to install Win 10 on anything. I was going to try it on a test machine but after reading and remembering the update problems - bleh!

And I remember similar issues with iPhones and Apple, so this isn't just a MS thing. Half the time I update my phones OS it fails. I stopped updating it years ago - same old phone.
If you still have Windows 7 then it will cost you to update to Windows 10. Do not bother. Yes, it is better. But wait until you buy a new computer then it will have Windows 10 already installed.

Thanks for this thread. Making a restore drive now. My computer will want to do the April update soon.
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Old 23rd May 2018, 07:57 AM   #16
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I had an automatic update on my computer a few days ago, presumably Microsoft, which took quite a long time and which I could not avoid, and I now find the sound on YouTube has completely gone. There is technical information and various downloads on Google about the problem but none of it works for me. I don't suppose anybody on this forum has any bright ideas to put it right? I usually get a relation to help me sort things out when I have any serious problems with the computer.

Last edited by Henri McPhee; 23rd May 2018 at 07:58 AM.
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Old 23rd May 2018, 08:08 AM   #17
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Is it only youtube? Do other videos from other sites (eg bbc news) work? If you play a CD do you get sound?
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Old 23rd May 2018, 08:19 AM   #18
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Originally Posted by Henri McPhee View Post
I had an automatic update on my computer a few days ago, presumably Microsoft, which took quite a long time and which I could not avoid, and I now find the sound on YouTube has completely gone. There is technical information and various downloads on Google about the problem but none of it works for me. I don't suppose anybody on this forum has any bright ideas to put it right? I usually get a relation to help me sort things out when I have any serious problems with the computer.
That happened to me months ago. A later update fixed it. It's been fine for months.

In the interim, I used Chrome to watch Youtube vids.
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Old 23rd May 2018, 08:46 AM   #19
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Yuck,
http://www.techtimes.com/articles/22...us-version.htm

This article says you can get into the advanced start and chose roll back.

Microsoft's excuses are quite the lame mountain

"To enter the ASO screen, restart your PC and press F11 as soon as it starts powering up before it gets to display the Windows logo. If you missed this window, restart the PC again and repeat the move until you manage the ASO screen. If you can't access the ASO, check the website of your PC maker - some change the F11 default key to something else.

Once you've accessed the ASO screen, select Advanced Options > Go back to previous build. Windows should restart, roll back to the previous version before the buggy update, and start fresh.

To avoid the hassle, however, those with PCs equipped with the aforementioned Intel SSDs are advised to wait for a fix from Microsoft and only then install the latest update. Microsoft is expected to patch things up soon, but no timeline is available at this point."
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Old 23rd May 2018, 07:23 PM   #20
Apathia
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Originally Posted by Dancing David View Post
Yuck,
http://www.techtimes.com/articles/22...us-version.htm

This article says you can get into the advanced start and chose roll back.

Microsoft's excuses are quite the lame mountain

"To enter the ASO screen, restart your PC and press F11 as soon as it starts powering up before it gets to display the Windows logo. If you missed this window, restart the PC again and repeat the move until you manage the ASO screen. If you can't access the ASO, check the website of your PC maker - some change the F11 default key to something else.

Once you've accessed the ASO screen, select Advanced Options > Go back to previous build. Windows should restart, roll back to the previous version before the buggy update, and start fresh.

To avoid the hassle, however, those with PCs equipped with the aforementioned Intel SSDs are advised to wait for a fix from Microsoft and only then install the latest update. Microsoft is expected to patch things up soon, but no timeline is available at this point."
I tried that, No work.
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Old 23rd May 2018, 08:18 PM   #21
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At the risk of sounding like a broken record and being perceived as a troll, it's because of crap like this that I use Linux. Yes, Linux can break too, but when it does you can at least restart into single user mode and you have a decent chance of fixing it.

I continue to be astonished at the amount of pain Microsoft can cause its users and they just keep coming back for more.

Apathia, if you want to give Linux a try on the computer that is no lnoger working with Windows, I recommend Linux Mint.
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Old 23rd May 2018, 10:00 PM   #22
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Peculiar!

This last major update was a big one, took about an hour and a half to get through, though I don't like some of the new versions of the Apps it has installed, everything else seems fine and overall function is faster (surprisingly). I feel for those who are having problems but, so far, Win10 has actually been much better than any of Windows earlier incarnations (though I needlessly fought against installing it initially).
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Old 24th May 2018, 08:30 AM   #23
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Originally Posted by Apathia View Post
I tried that, No work.
I thought that was the case, this roll out has bricked many a machine.
I am sorry
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Old 24th May 2018, 08:53 AM   #24
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It may not be F11 on all machines. For some motherboards it's escape etc. On some Lenovos it's f8.
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Old 24th May 2018, 01:50 PM   #25
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Originally Posted by Henri McPhee View Post
I had an automatic update on my computer a few days ago, presumably Microsoft, which took quite a long time and which I could not avoid, and I now find the sound on YouTube has completely gone. There is technical information and various downloads on Google about the problem but none of it works for me. I don't suppose anybody on this forum has any bright ideas to put it right? I usually get a relation to help me sort things out when I have any serious problems with the computer.
Mrs. RoboTimbo had the same thing happen. I had to go into Devices and enable a device that had been disabled and then changed the sound output from headphones to speakers.
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Old 24th May 2018, 05:58 PM   #26
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"We've got an update for you."

Windows 10 now wants to update my laptop.
I don't dare let it! This update killed my PC.
Is there a way to prevent the update?
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Old 24th May 2018, 07:14 PM   #27
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Couldn't prevent it updating. But as luck would have it, providence intervened and I won the karma lottery. The update was swift and didn't gimp my laptop.

Blessed be the fruit!
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Old 25th May 2018, 03:59 AM   #28
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My PCs have been lucky but my wife's Dell and my kid's Lenovo Yoga both had BSODs and other problems with big updates. The yoga I ended up having to open up to disconnect the battery to force hard reboots.
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Old 25th May 2018, 04:39 AM   #29
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Just updated my computer with the April update without problems. With one at work it took two hours to boot up. Mind you that one was a slow computer.
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Old 25th May 2018, 06:08 AM   #30
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https://www.cnet.com/how-to/how-to-d...l-2018-update/

This will show you how to delay Windows 10 updates for Pro or prevent them if you have Home edition.
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Old 25th May 2018, 10:04 PM   #31
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Originally Posted by varwoche View Post
It's unlikely that your computer needs to be repaired, other than a software fix. You can do a new install of windows, assuming you have access to another computer where you can download it to a USB drive. Here's a link.

Thanks again. I got it back using the USB install. Fortunately I could access the Task Manager and run the install app from that.


Now I'm waiting for that update to come knocking again to see if it will screw up my PC again.
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Old 26th May 2018, 07:03 AM   #32
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Our Win10 machine in the other room has now been installing an update for a full hour and says it is 30% done. This thread has me worried.
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Old 26th May 2018, 09:50 AM   #33
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Originally Posted by Trebuchet View Post
Our Win10 machine in the other room has now been installing an update for a full hour and says it is 30% done. This thread has me worried.

That's typical. If it hasn't finished by now, the update has gone south and taken your computer with it.
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Old 26th May 2018, 10:16 AM   #34
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It appears to have survived!
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Old 26th May 2018, 12:44 PM   #35
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Apple is offering me an update of my OS from 10 to 12. I almost did it yesterday then thought about all those times an updated OS left many drivers and other software programs unusable (like every time I've ever upgraded an OS ). So I stopped just short of hitting 'install'.

But the trade off is my computer is no longer getting security upgrades because they aren't compatible with OS 10.
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Old 26th May 2018, 07:15 PM   #36
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I went a different rout.

I got a fast mini USB drive for thirty bucks.

Went to the App Store and downloaded, not updated, the latest Mac OS from
the right side of the main page. (It'll ask if you want to update, but that dialog
box can be dismissed. Still a back up with time machine might be a good idea,
just in case.)

The install program requires changing the target drive, spending hour
for the installation and creating a new account. Of course, if I need to do
anything on the main drive, I have to switch back to it through System
Preferences Startup Disk panel and that takes a few minutes.

A flash drive isn't going to be as fast as the main drive, and do mind
the location of saved files. You almost need a third drive for holding
those files when swapping between systems, if you work with a mix
of Linux, Mac OS, and Windows 10.

P.S. I wonder, is it possible to get earlier versions of Mac OS? Not sure.
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Old 26th May 2018, 07:32 PM   #37
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Originally Posted by Apathia View Post
That's typical. If it hasn't finished by now, the update has gone south and taken your computer with it.
Not this particular update. It was about an hour to shut down and do the initial portion of the upgrade, then another 30/40 minutes to restart. It seems to have been a massive upgrade of all sorts of features I don't care about, but I've had trouble with upgrades crashing midstream so I sat through it regardless of the fact that I was nodding off an wanted to go to bed. Win10 doesn't seem to allow your screen to go black during an upgrade; previous versions did and the OS would sometimes then shut down, so I guard it assiduously (like a computer newb, or so you pros will say).

@Arth... since I changed my settings and now have a password to get through, I load from "off" in two minutes and a couple of seconds. I'm anal retentive so I check these sorts of things. Prior to resetting my MS password (which I wound up doing inadvertently when I had to create a new Google/GMail password) it took upwards of five minutes but with different behavior on different days. I have no idea why it's faster now. It may be that it does things in a certain order and skipping the login steps allowed it to go off in all directions.
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Old 26th May 2018, 07:34 PM   #38
Skeptic Ginger
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Originally Posted by Solitaire View Post
I went a different rout.

I got a fast mini USB drive for thirty bucks.

Went to the App Store and downloaded, not updated, the latest Mac OS from
the right side of the main page. (It'll ask if you want to update, but that dialog
box can be dismissed. Still a back up with time machine might be a good idea,
just in case.)

The install program requires changing the target drive, spending hour
for the installation and creating a new account. Of course, if I need to do
anything on the main drive, I have to switch back to it through System
Preferences Startup Disk panel and that takes a few minutes.

A flash drive isn't going to be as fast as the main drive, and do mind
the location of saved files. You almost need a third drive for holding
those files when swapping between systems, if you work with a mix
of Linux, Mac OS, and Windows 10.

P.S. I wonder, is it possible to get earlier versions of Mac OS? Not sure.
I probably should buy another Time Machine or get the one I have to work. Long story, but in short, my desktop went dark and instead of switching the Time Machine over to my laptop I had parallel issues I thought was the Time Machine but I think it was only that I needed to reset my modem. So I switched my routers around and did a bunch of other stuff before figuring out the problem. In the meantime the Time Machine remains disconnected.

I should do something though.
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Last edited by Skeptic Ginger; 26th May 2018 at 07:35 PM.
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Old 26th May 2018, 07:38 PM   #39
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Originally Posted by Foolmewunz View Post
Not this particular update. It was about an hour to shut down and do the initial portion of the upgrade, then another 30/40 minutes to restart. It seems to have been a massive upgrade of all sorts of features I don't care about, but I've had trouble with upgrades crashing midstream so I sat through it regardless of the fact that I was nodding off an wanted to go to bed. Win10 doesn't seem to allow your screen to go black during an upgrade; previous versions did and the OS would sometimes then shut down, so I guard it assiduously (like a computer newb, or so you pros will say).

@Arth... since I changed my settings and now have a password to get through, I load from "off" in two minutes and a couple of seconds. I'm anal retentive so I check these sorts of things. Prior to resetting my MS password (which I wound up doing inadvertently when I had to create a new Google/GMail password) it took upwards of five minutes but with different behavior on different days. I have no idea why it's faster now. It may be that it does things in a certain order and skipping the login steps allowed it to go off in all directions.
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Old 26th May 2018, 08:11 PM   #40
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I'm being threatened by another update.

I just followed Alfanier's advice (#30).

To quote Aimless T, "We'll see what happens."

I'll wait a month before allowing an update.
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