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Old 30th November 2020, 12:21 PM   #2761
Gord_in_Toronto
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Originally Posted by arthwollipot View Post
Fun fact: We use Jabra-brand headsets, and we have Cisco Jabber installed to handle phone traffic.

This has caused confusion.
Case sensitivity?
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Old 1st December 2020, 12:23 AM   #2762
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You really need to roll your R's....
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Old 1st December 2020, 12:49 AM   #2763
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Originally Posted by Filippo Lippi View Post
You really need to roll your R's....

I assume his work firewalls block rhotic content.
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Old 1st December 2020, 06:31 PM   #2764
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Originally Posted by Wudang View Post
I assume his work firewalls block rhotic content.
That's right. We have to be careful of security.

There are probably a few people in the department who speak with a rhotic accent, but none of them work on the service desk.
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Old 3rd December 2020, 08:41 AM   #2765
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If you need me put a ticket in, call me, e-mail me. If you see me just walking past wave me over and TALK TO ME LIKE I'M A HUMAN BEING.

If you're silently giving me the "beckoning finger" you had better goddamn be an exotic courtesan looking at me coquettishly with bedroom eyes from over the top of a lace fan while reclined on a fancy red velvet settee couch in the window of a brothel in 1920s Lost Generation Paris and not Debra from accounting who's forgotten how to resize an Excel column for the 20th time this month.

And if you snap your fingers at me... die in a fire.
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Old 3rd December 2020, 10:06 AM   #2766
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Apparently, people are buying $189 faraday cages on Amazon to protect them from those dangerous 5g waves - and are posting bad reviews about them because their wifi signal was reduced 90%.
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File Type: jpg reviews.jpg (22.0 KB, 20 views)

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Old 3rd December 2020, 10:08 AM   #2767
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Originally Posted by Faydra View Post
Apparently, people are buying $189 faraday cages on Amazon to protect them from those dangerous 5g waves - and are posting bad reviews about them because their wifi signal was reduced 90%.
Source? I need to pass to friends for ritual mocking.
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Old 3rd December 2020, 10:10 AM   #2768
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Originally Posted by Wudang View Post
Source? I need to pass to friends for ritual mocking.
Someone posted these screenshots from work, so my source is questionable, entirely believable though - there's always someone perfectly willing to cash in on stupidity.
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Old 3rd December 2020, 10:14 AM   #2769
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Originally Posted by Faydra View Post
Someone posted these screenshots from work, so my source is questionable, entirely believable though - there's always someone perfectly willing to cash in on stupidity.
I checked Amazon and found a few. Thanks. Still giggling. Remember the kids in general science in every school complaining they’d never need to know about this stuff in real life? https://www.amazon.com/Upgraded-Rout...%2C249&sr=8-14
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Old 3rd December 2020, 11:47 AM   #2770
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I love how it's 65 dollars for 10 dollar, at most, wire basket.
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Old 3rd December 2020, 03:54 PM   #2771
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Originally Posted by Faydra View Post
Apparently, people are buying $189 faraday cages on Amazon to protect them from those dangerous 5g waves - and are posting bad reviews about them because their wifi signal was reduced 90%.
Only 90%? Are Faraday cages not as great as I thought they were, or are these just not very good ones?
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Old 3rd December 2020, 04:38 PM   #2772
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Originally Posted by TragicMonkey View Post
Only 90%? Are Faraday cages not as great as I thought they were, or are these just not very good ones?
For $189 I'd say that it's probably the latter.
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Old 3rd December 2020, 05:10 PM   #2773
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I'm reminded of a friend of my brothers who stayed with us for a time. I went to give him our WiFi Password and mentioned that I had both 5G and 2.4G running in case he had any older devices. He tells me he wants the 2.4G password because he was worried about 5G "radiation". I didn't feel like bothering to argue or pointing out that the 5G still permeates the entire house whether he connects to it or not. He'd need a faraday cage suit.

Nice guy, but totally into woo stuff. Anyone else encounter the magnets on the electrical box thing?
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Old 3rd December 2020, 05:15 PM   #2774
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You're with me on this, right? When someone types their ID and password to log on to Windows and they get an "incorrect password" message, it's 100% of the time due to user error, yeah? Or something like NumLock being off (or on). Something that's under their control. There isn't a technical issue that can produce this error, is there?
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Old 3rd December 2020, 05:51 PM   #2775
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Originally Posted by TragicMonkey View Post
Only 90%? Are Faraday cages not as great as I thought they were, or are these just not very good ones?
They are simply one of those mesh boxes for paperwork you get at Office World.
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Old 3rd December 2020, 05:52 PM   #2776
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Originally Posted by arthwollipot View Post
You're with me on this, right? When someone types their ID and password to log on to Windows and they get an "incorrect password" message, it's 100% of the time due to user error, yeah? Or something like NumLock being off (or on). Something that's under their control. There isn't a technical issue that can produce this error, is there?
An account being locked can do that.
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Old 3rd December 2020, 05:59 PM   #2777
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Originally Posted by Darat View Post
An account being locked can do that.
Fortunately our T1s can clear account locks. This was a new starter, trying to log on for the first time. The T1 reset the password three times, took them through entering the password as carefully as they could, and all they could get was "incorrect password".

And in our environment at least, when your account is locked the message says "Your account is locked. Contact the Service Desk". So no, it wasn't that.
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Old 3rd December 2020, 08:29 PM   #2778
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Leading space or embedded spaces in the password. For example, if their password is supposed to be "fozzybear" and they type " fozzy bear".
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Old 3rd December 2020, 08:30 PM   #2779
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Originally Posted by Norman Alexander View Post
Leading space or embedded spaces in the password. For example, if their password is supposed to be "fozzybear" and they type " fozzy bear".
Checked that.
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Old 3rd December 2020, 08:33 PM   #2780
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I should mention that we regularly have issues where the T1 will give someone their password, saying "Tuesday with a capital T, four five nine eight". And the user has entered it as "T4598". I got to the point where I would say "The full word Tuesday, first letter capital, that's capital T lower case U E S D A Y..."

I like not having to do passwords any more.
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Old 3rd December 2020, 08:35 PM   #2781
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I'm led to believe some special characters in either username or password produce unexpected results. E.g. a leading minus sign.
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Old 3rd December 2020, 08:43 PM   #2782
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Originally Posted by Norman Alexander View Post
I'm led to believe some special characters in either username or password produce unexpected results. E.g. a leading minus sign.
This particular password is the name of a day of the week with an initial capital, followed by four digits. They probably goofed and put a space between the word and the numbers. Something like that. My point is that there is no technical reason for that particular message to be generated. It has to be user error.

Our high-security environment, as I have mentioned upthread, generates initial passwords using the entire gamut of keyboard characters. We've had people mess up I, l, and | because in the font it presents the password in, those three characters are almost indistinguishable from each other.
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Old 3rd December 2020, 08:45 PM   #2783
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...spelled out the numbers?? "Tuesdayonetwothreefour"?
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Old 3rd December 2020, 08:51 PM   #2784
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I wouldn't be surprised.
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Old 3rd December 2020, 08:56 PM   #2785
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There is absolutely no password that somebody, somewhere won't **** up.

Me: "Okay, I've reset your password to your first name. You have to log in now and change it to something else."
Jessica: "It's not working."
Me: "It's your first name. 'Jessica'. With a capital J."
Jessica: "Oh, I typed 'Boopsie', that's what my husband calls me." *giggles*
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Old 3rd December 2020, 09:04 PM   #2786
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Eyyyup.
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Old 3rd December 2020, 09:23 PM   #2787
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3-error limit password.

First time --- type it in.
<error>
Second time -- Oh, I must have typed too fast, type it in again very carefully.
<error>
Third time -- WTF? It must be my previous one.
<error><locked out>
Oh, ffs!
(call support)
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Old 3rd December 2020, 09:25 PM   #2788
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Ours gives five tries.
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Old Yesterday, 12:54 AM   #2789
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I would have gone for special characters as well. I had that on one windows server where the keyboard was set to en_us so special chars were bolloxed. But without special chars no. PEBKAC
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Old Yesterday, 02:52 AM   #2790
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Originally Posted by arthwollipot View Post
Ours gives five tries.
AI video referee?
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Old Yesterday, 11:10 AM   #2791
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Originally Posted by arthwollipot View Post
You're with me on this, right? When someone types their ID and password to log on to Windows and they get an "incorrect password" message, it's 100% of the time due to user error, yeah? Or something like NumLock being off (or on). Something that's under their control. There isn't a technical issue that can produce this error, is there?
I know of one case where it was a hardware fault because it was me. This was on personal hardware. I was getting more than usual Windows login errors, and eventually figured out that a faulty keyboard was sending a tab and a backslash when the tab key was pressed. But I will say that, no matter how vehemently a user swears that they are making no errors, at least 999 times out of 1000, it's user error.
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Old Yesterday, 11:31 AM   #2792
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Originally Posted by arthwollipot View Post
Our high-security environment, as I have mentioned upthread, generates initial passwords using the entire gamut of keyboard characters. We've had people mess up I, l, and | because in the font it presents the password in, those three characters are almost indistinguishable from each other.
I recently had a login where the capital I in my full name was replaced with a lowercase L. It was breathtakingly hard to type that in for the few months I had to use it. Muscle memory is a bitch.

As to your user: Are we sure they can spell the days of the week?

Wendsday in particular is quite tough.
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Old Yesterday, 01:09 PM   #2793
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I think in general a default/generated computer code not using one of either/or 0/O, I/1/l etc should be a reasonable good practice.
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Old Yesterday, 02:10 PM   #2794
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Originally Posted by arthwollipot View Post
You're with me on this, right? When someone types their ID and password to log on to Windows and they get an "incorrect password" message, it's 100% of the time due to user error, yeah? Or something like NumLock being off (or on). Something that's under their control. There isn't a technical issue that can produce this error, is there?
Two special cases to consider:

1. someone has moved a couple of keys on the user's keyboard (n and m are favourites for that trick)

2. windows 10 has a very annoying habit of inserting the local domain name in front of the user ID after the user has hit the go button.

(This one was preventing me from logging to a Canadian supplier's Sharepoint site. Their tech team checked the logs and told me they could see my local user name being prepended with my domain.)

Putting the user ID in like this stopped Win 10 from doing that:

\\\username

i.e username, password was resulting in \localdomain\username, password.

\\\username, password was resulting in username, password.

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Old Yesterday, 02:18 PM   #2795
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Originally Posted by JoeMorgue View Post
I think in general a default/generated computer code not using one of either/or 0/O, I/1/l etc should be a reasonable good practice.
Agreed.

FirstMLast was their preferred username and they were small enough for that to work. The IT person who created my account confused a capital I with a lowercase L and it was too hard to fix since I wasn't going to be using the login for more than a few months.Hard enough to type your own name without spaces, but add in misspelling your own name and it got really tough. I would screw it up at least twice per login.
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Old Yesterday, 02:37 PM   #2796
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Originally Posted by novaphile View Post
Two special cases to consider:

1. someone has moved a couple of keys on the user's keyboard (n and m are favourites for that trick)

2. windows 10 has a very annoying habit of inserting the local domain name in front of the user ID after the user has hit the go button.

(This one was preventing me from logging to a Canadian supplier's Sharepoint site. Their tech team checked the logs and told me they could see my local user name being prepended with my domain.)

Putting the user ID in like this stopped Win 10 from doing that:

\\\username

i.e username, password was resulting in \localdomain\username, password.

\\\username, password was resulting in username, password.

Another problem is when youíre connected to a Remote Desktop thatís in a different language, and consequent different keyboard layout. Typing passwords can be somewhat challenging.
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