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Old 10th May 2019, 01:25 PM   #881
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Originally Posted by JoeMorgue View Post
That used to be (might still be) a big security hole in some operating systems. If you could get to view the failed login attempts, which often required normal or only slightly elevated access in some systems, you could make a reasonable stab at getting someone's password. Just scan the failed logins for something that looked like a password and not a login name, then match that with whatever user logged in 10 seconds later.
I'd think that's a method probably exploited by scam websites. Once they have an email and password (which many people don't differ among sites), just try a few banking sites to see what works. Fortunately, many have gone to two-factor authorization or other security checks.
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Old 10th May 2019, 01:30 PM   #882
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Originally Posted by alfaniner View Post
I'd think that's a method probably exploited by scam websites. Once they have an email and password (which many people don't differ among sites), just try a few banking sites to see what works. Fortunately, many have gone to two-factor authorization or other security checks.
XKCD ran a comic a few years back where it opined that all one had to do was start up a free website that ran some middlingly useful service; picture storage for instance, and collect a bunch of user names and passwords under the assumption that a fair amount of those users would use the same user names and passwords for other more important websites and you have, for no more sunk cost then a few months of webhosting, a huge collection of perfectly valid usernames and passwords.

I can't actually think of a reason that wouldn't work.
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Old 11th May 2019, 04:01 PM   #883
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Originally Posted by Darat View Post
Originally Posted by arthwollipot View Post
How can I tell whether NumLock is on on my laptop when I can't see the password I'm typing?

Type some letters into the User ID field and see if they come out as numbers.

Oh yeah, what a great idea! Never thought of that. (proceeds to type their entire password into the User ID field)
I was once giving a presentation to a large team, part of of it required me to login live to the company's network. I was typing away and realised people were rather amused, yep on the large screen behind me I was typing my password into the user name field!
A couple of people have done that here and then didn't flush the browser memory. As a result the passwords showed up as user name auto fill ins.
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Old 12th May 2019, 05:16 PM   #884
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Oh joy. Major maintenance over the weekend has had the usual results.
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Old 12th May 2019, 05:36 PM   #885
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Originally Posted by arthwollipot View Post
Oh joy. Major maintenance over the weekend has had the usual results.
For very small values of "results", no doubt.
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Old 12th May 2019, 06:57 PM   #886
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Just lots of calls. RAS is down until Wednesday, which has made some people unhappy. But for some reason all passwords were expired and had to be reset at login. It's a straightforward process, but of course a lot of people had problems with it.

It's just one of those tiring times where you don't get a break.
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Old 13th May 2019, 08:48 AM   #887
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Originally Posted by arthwollipot View Post
Oh joy. Major maintenance over the weekend has had the usual results.
Any serious injuries?
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Old 13th May 2019, 09:47 AM   #888
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Issues here over the weekend as well. SAP goes down and batch jobs fail and create over 3000 tickets. Nobody thinks to flip the switch to stop the batch jobs until the problem in SAP is fixed. Sigh.
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Old 13th May 2019, 10:14 AM   #889
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Originally Posted by arthwollipot View Post
Just lots of calls. RAS is down until Wednesday, which has made some people unhappy. But for some reason all passwords were expired and had to be reset at login. It's a straightforward process, but of course a lot of people had problems with it.

It's just one of those tiring times where you don't get a break.
What kind of "maintenance" expires everyone's passwords and leaves a server out of order for two or three days? I realise you're not on the technical team so you may not actually know the reasons. It does sound like a major "oops" on the part of the technical team.
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Old 13th May 2019, 10:19 AM   #890
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Originally Posted by Blue Mountain View Post
What kind of "maintenance" expires everyone's passwords and leaves a server out of order for two or three days? I realise you're not on the technical team so you may not actually know the reasons. It does sound like a major "oops" on the part of the technical team.
//Spitball// Licensing for Remote Access can be a goddamn nightmare and most RAS software for security failsafes to "Don't let anyone in" state when anything is wrong.
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Old 13th May 2019, 06:10 PM   #891
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Originally Posted by catsmate View Post
Any serious injuries?
No, nothing serious. But a lot of calls. The largest volume of calls that I can remember.

Originally Posted by Blue Mountain View Post
What kind of "maintenance" expires everyone's passwords and leaves a server out of order for two or three days? I realise you're not on the technical team so you may not actually know the reasons. It does sound like a major "oops" on the part of the technical team.
To be fair, it was apparently a major update to lots of systems. Lots of interacting parts. I don't know the reason why everyone's password was expired, but that was the reason for most of the calls. When 8,000 users all try to change their password unexpectedly on the same day, there are going to be a lot of issues. You know how people are with their passwords.

Originally Posted by JoeMorgue View Post
//Spitball// Licensing for Remote Access can be a goddamn nightmare and most RAS software for security failsafes to "Don't let anyone in" state when anything is wrong.
That's plausible. Why it's down for three days I don't know.
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Old 13th May 2019, 09:03 PM   #892
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Originally Posted by arthwollipot View Post
That's plausible. Why it's down for three days I don't know.
Long weekend.
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Old 13th May 2019, 09:18 PM   #893
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Originally Posted by Norman Alexander View Post
Long weekend.
We just had one of those. A double one. With an extra day off in the week after.

Damn, that hit my budget hard.
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Old 14th May 2019, 08:47 AM   #894
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I got the weirdest email from someone today. I'm honestly not sure how to answer her.

This is a cut & paste.


Quote:
Just want to let you know, your image on the outlook is very cute. Is it your cat?
I couldn't remember what I had put on there, so I went to have a look.

This is the image she looked at and wondered if it was my cat.
Attached Images
File Type: png kitty2.png (5.2 KB, 135 views)
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Old 14th May 2019, 10:29 AM   #895
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If not yours, whose cat could it be?


Does your cat have only three legs?
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Old 14th May 2019, 11:47 AM   #896
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No, I have a normal three dimensional cat.
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Old 14th May 2019, 01:29 PM   #897
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Originally Posted by Faydra View Post
No, I have a normal three dimensional cat.
FTFY
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Old 14th May 2019, 02:11 PM   #898
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Originally Posted by Faydra View Post
No, I have a normal three dimensional cat.

Assuming that "no" here means "no, I do not have a three-legged cat," you have solved your original problem. You should tell your correspondent that she has mistaken your cat for someone else's cat.


As for Dr. Keith's emendation, he is correct. There is no such thing as a normal cat. Gaussian distributions do not apply to cats.
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Last edited by xterra; 14th May 2019 at 02:13 PM.
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Old 14th May 2019, 05:25 PM   #899
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Originally Posted by xterra View Post
Assuming that "no" here means "no, I do not have a three-legged cat," you have solved your original problem. You should tell your correspondent that she has mistaken your cat for someone else's cat three-legged feline of indeterminate species.
Let's be specific.
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Old 14th May 2019, 07:15 PM   #900
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Them: I'm having x problem with my phone handset

Me: Okay, I need the SEP number of the phone. Can you carefully pick up the phone and read me off the number from the sticker?

Them: Okay, I... *click*

Me: I said carefully!
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Old 14th May 2019, 08:34 PM   #901
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Quote:
Originally Posted by xterra
Assuming that "no" here means "no, I do not have a three-legged cat," you have solved your original problem. You should tell your correspondent that she has mistaken your cat for someone else's cat three-legged feline of indeterminate species.

Originally Posted by Norman Alexander View Post
Let's be specific.

Let's be accurate. It is not possible to be specific about the identity of an indeterminate species.
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Old 14th May 2019, 08:48 PM   #902
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Originally Posted by xterra View Post
Let's be accurate. It is not possible to be specific about the identity of an indeterminate species.
Touche.
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Old 14th May 2019, 10:44 PM   #903
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RAS is back up. Some bright spark sent an email around to everyone telling them to call us for a password reset.

Settling in for a long afternoon...
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Old 14th May 2019, 11:18 PM   #904
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Oh... My God. I've just discovered something.

In Word, File - Open - Recent has a button labelled "Recover unsaved documents".

My entire world has changed.
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Old 15th May 2019, 12:47 AM   #905
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Originally Posted by arthwollipot View Post
RAS is back up. Some bright spark sent an email around to everyone telling them to call us for a password reset.

Settling in for a long afternoon...
We have a crap roster. For a complete half hour I was the only person taking calls. The entire half hour, we had between 2 and 4 people queueing. I took all those calls, averaging 2 1/2 minutes per call. I didn't drop a single one.

I only took 10 calls, but it felt like twice that many. I'm going to be doing password resets in my dreams tonight.
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Old 15th May 2019, 09:31 AM   #906
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Originally Posted by JoeMorgue View Post
//Spitball// Licensing for Remote Access can be a goddamn nightmare and most RAS software for security failsafes to "Don't let anyone in" state when anything is wrong.
This is where (and why) I'm such a big Linux fan.Typically the licenses are open, meaning you don't have to worry about them. Another thing is back-end data stores tend to be text files or can be exported to text (e.g. LDAP -> LDIF), and Linux/Unix has loads of utilities for updating text files. That means you're not stuck having to use the tools that came with the product to fix a problem, especially if they're slow or otherwise not up to the task.

While I can't be certain, I rather suspect the problem that took down RAS on the weekend for three days would have been resolved in under a day in a Linux environment, and possibly even before the start of business on Monday.
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Old 15th May 2019, 04:49 PM   #907
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Password reset.

Password reset.

Password reset.

Password reset.

ad ughium.
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Old 15th May 2019, 05:29 PM   #908
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This again. They don't say what they want. "I've been unable to log on to RAS, so I've got a code." instead of "Can you reset my password please?"
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Old 15th May 2019, 09:43 PM   #909
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Originally Posted by arthwollipot View Post
This again. They don't say what they want. "I've been unable to log on to RAS, so I've got a code." instead of "Can you reset my password please?"
Eh, wait til you work with coders.

I had to help troubleshoot a piece of code that was not working right on one of our applications. Research showed that:

1. The coder was using http calls, instead of https. Unencrypted traffic has been blocked on our network for 6 months.

2. One of the calls was aimed to port 6000, when it works perfectly well as standard https on port 443. Yeah, firewalls won't flag on that!
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Old 16th May 2019, 12:19 AM   #910
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Originally Posted by Hellbound View Post
Eh, wait til you work with coders.
Oh yes. The number of times I've heard variants of "Your system/environment/utility is totally f'ed and it's stopping my program"

That's right. The other 3 or 4 digit number of people using that happily are all delusional but you are incapable of error so it must be me. The classic was the "expert" programmer with many years experience who was calling our source code library instead of the executable.
Another was the programmer who came along demanding we read his dump. A quick look and we could see the last instruction was a call to take a dump. We pointed this out to him. "It took a dump because you told it to."
"Yes I know that but why?"
"Wait, are you asking us to read your own code for you?"

eta Both from when I worked for a certain big computer manufacturer - call it Large Cyan.
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Old 16th May 2019, 12:34 AM   #911
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Hey, I've worked for Large Cyan too. A long time ago.
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Old 16th May 2019, 05:39 AM   #912
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Originally Posted by Wudang View Post
eta Both from when I worked for a certain big computer manufacturer - call it Large Cyan.
Originally Posted by arthwollipot View Post
Hey, I've worked for Large Cyan too. A long time ago.
So, do you get your soul back when you leave, or is that part a one-time transaction?

Currently working on a project with for...er...that company* at my company. Not impressed so far.

*-No matter the business arrangement, you work for them, not with them
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Old 16th May 2019, 09:36 AM   #913
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Originally Posted by Hellbound View Post
So, do you get your soul back when you leave, or is that part a one-time transaction?

Currently working on a project with for...er...that company* at my company. Not impressed so far.

*-No matter the business arrangement, you work for them, not with them
It varied. I worked at then UK IT HQ at Portsmouth 84-92 and saw a lot of bad practice and BS. Then the software lab at Hursley for 7 years which was awesome. I hear it has changed a lot though. Dealt with lots of BS and entrenched idiocy at the Austin and Poughkeepsie labs. Been away 20 years now.
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Old 16th May 2019, 04:26 PM   #914
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Originally Posted by Hellbound View Post
So, do you get your soul back when you leave, or is that part a one-time transaction?

Currently working on a project with for...er...that company* at my company. Not impressed so far.

*-No matter the business arrangement, you work for them, not with them
I actually worked for a subcontractor, so I got to keep a bit of my soul. Not a lot, but it was something.
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Quantum materiae materietur marmota monax si marmota monax materiam possit materiarii?
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Old 16th May 2019, 05:40 PM   #915
Norman Alexander
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Originally Posted by arthwollipot View Post
Hey, I've worked for Large Cyan too. A long time ago.
Still remember the company song? Yes, really!
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Old 16th May 2019, 06:02 PM   #916
arthwollipot
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It's been a really long week. I've been resetting passwords in my sleep.

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Quantum materiae materietur marmota monax si marmota monax materiam possit materiarii?
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Old 17th May 2019, 05:04 AM   #917
Wudang
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Originally Posted by Norman Alexander View Post
Still remember the company song? Yes, really!
I preferred "50 ways to close an APAR"
https://www.starkhome.ch/songs-you-m...th-new-lyrcis/
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Old 17th May 2019, 06:14 AM   #918
JoeMorgue
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Originally Posted by JoeMorgue View Post
I've got a (blissfully small) number of users who use those horrid old Logitech "ergonomic" trackballs and split keyboards.
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Old 17th May 2019, 09:30 AM   #919
Dancing David
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So many users have been grateful for help this week!
It makes me wonder
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You built the toilet - don't complain when people crap in it. _Kid Eager
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Old 18th May 2019, 12:43 PM   #920
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Originally Posted by xterra View Post
If not yours, whose cat could it be?


Does your cat have only three legs?
It reminds me of Hannelore's drawing lesson.
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